Delivery

As the leading Royal Doors supplier, we endeavour to deliver all products as fast as possible. The majority of doors are made to order and this means they are not 'off the shelf'.
As you may appreciate, all our products vary in size, so specialised handling and delivery is generally required from our carriers. We will make you aware of anticipated delivery dates as early as possible. We will not make promises we cannot keep, but we will keep you informed of the progress of your delivery.

Delivery Requirements

Whilst every reasonable effort will be made to make a requested site delivery, the following requirements must be met:
Full address, postcode, contact name, and mobile or land line phone number must be given.
Appropriate assistance required for unloading (one man delivery) and to sign, print and date the proof of delivery.
For the majority of deliveries there needs to be access for a large lorry (18m x 4m x 2.5m) the size of a double-decker bus. Some roads are not 'large vehicle' friendly. Please make us aware of any possible restrictions before placing the order. If there isn’t room to park and offload a lorry, other arrangements may have to be made, incurring additional costs. Deliveries their wagon dimensions are: length 11.94m, width 2.55m and height 4.2m, please contact us to discuss if you have any queries or concerns.
The access is to include the approach roads in the local area, low bridges and width & weight restrictions. Tree canopy height must be taken into account.

It is the customers responsibility to ensure that these conditions are met.
If any of these hazards are encountered the delivery will be aborted.
Should the driver consider the access unsuitable or that there is a risk of damage to the vehicle the delivery will be aborted.

If a delivery postcode is checked and deemed to be unsuitable for the proposed delivery vehicle prior to the door being delivered, you will be contacted to make alternative arrangements for delivery to a more suitable address or alternatively, in some cases, we can make arrangements for delivery to be made via a third party carrier in a smaller vehicle at an additional charge, the cost of which will be confirmed.

Delivery Charges

Delivery is charged on all of our products and is based on the type of product and size.
You can arrange collection from our depot if required and the delivery charge would then be deducted.

Please note: We and the carriers endeavour to give as much notice as possible prior to delivery but no specific time frame can be guaranteed. Deliveries will be on weekdays up until 6.00pm. Specific delivery days cannot be guaranteed.

If prior notice is given and the carriers are unable to unload due to no-one being on site on the confirmed day/time of delivery a re-delivery fee of £80.00+ will be applicable.

Many of the deliveries will require assistance for offloading when delivered to the site.

Deliveries are made by solo drivers, the person accepting delivery must be over the age of 18 and be able to assist the driver with offloading.

The driver will not place your purchase in any location, we offer kerb side delivery only and delivery drivers are only available to help with the initial offload.

All products sold on our online ordering system will require a signature on delivery (unless the item can be posted through your letterbox).

We are unable to ask for the item to be ‘left in a safe place’. A signature will always be required.

Please be aware the contact number(s) given when the order is processed will be used to update you regarding delivery dates/times. Please ensure you are contactable on these so deliveries are not aborted.

We MUST be made aware of any delivery restrictions prior to order being placed.

Any damages or shortages MUST be reported within 3 days after the delivery date.

Delivery lead times for manufacturers are currently as follows*: 3-8 weeks

*All of the following lead times are approximate and are subject to daily change.

If delivery is urgent and important to you then please speak to us first as we can arrange and influence delivery times where possible to suit.

Please be aware the lead times below are approximate and provided to us by the manufacturers. Manufacturing delays can occur at anytime with some of the more bespoke doors/windows as they have many processes to go through and Royal Doors cannot always guarantee an exact delivery date.

We endeavour to provide a specific date for delivery as soon as possible. Delays in manufacturing are out of our control and we will not accept any claims for these delays.

Deliveries are Monday - Friday. The driver will call you the day before arrival for notice of a delivery so please ensure we have a correct phone number so we can easily contact you. Please bear in mind deliveries will be on a large lorry or van so access to the delivery address is required for this. If you are in an area where this could be a problem please call us and we may be able to arrange something else for you. You will require somebody to be home/on site, 18 years of age, on the day of delivery to sign for the door and to help with off loading as there is just one delivery driver.

Christmas – Please note that the manufacturer’s close down completely for 2 weeks over Christmas and New Year. This means that there will be very limited/no deliveries those 2 weeks and no doors will be made. Therefore at this time of year please allow an extra 2 weeks onto all the standard lead times.