Delivery
Official Royal Doors delivery terms covering requirements, vehicle access, charges, delivery notice, failed deliveries, receiving your order, damages & shortages, and delivery time.
Customer care
Delivery Terms
Full details: complete address & postcode, contact name, mobile or landline. Unloading assistance: one-man delivery; onsite help required for safe unloading. POD: sign, print name, and date at point of delivery. Kerbside only unless otherwise agreed in writing.
1. Delivery Requirements
Large orders: large lorry (up to ~12.0 m L × 2.55 m W × 4.2 m H). Smaller orders: may use a long-wheelbase van (e.g., LWB Sprinter). Scope: approach roads, low bridges/height limits, width & weight limits, tree canopy height. Customer responsibility: advise restrictions before ordering; unsuitable/unsafe access may abort delivery and incur charges. Pre-check: if postcode unsuitable, we’ll arrange alternate address or 3rd-party smaller vehicle (additional confirmed charge).
2. Vehicle Access
Delivery charged on all products, based on product type and size. Collection from depot available by prior arrangement (any delivery charge deducted).
3. Delivery Charges
No guaranteed time slots or specific days; we’ll give as much notice as possible. Monday–Friday, up to 6:00pm. Driver usually calls the day before—ensure numbers are correct/reachable.
4. Delivery Notice
If no one on site at the confirmed time after prior notice: redelivery fee of £80.00+ . Unsafe/unsuitable access on arrival: delivery aborted; additional charges may apply.
5. Failed / Aborted Deliveries
Assistance at site often required; solo driver. Recipient must be 18+ and able to assist. Driver helps with initial offload only; no carrying beyond kerb. Signature required (unless letterbox-postable). No “safe place” deliveries.
6. Receiving Your Order
Report any damages or shortages within 3 days of delivery. Where possible include photos and your order number.
7. Damages & Shortages
Made-to-Order items: typically 3–8 weeks* from order confirmation (and after approvals/payment, where applicable). In-stock items: usually dispatched within 1–3 working days . Next Working Day may be available to mainland UK (subject to cut-off, carrier capacity, access; extra charges may apply). * Delivery times are approximate and can change. Manufacturing delays (especially for bespoke items) are outside our control. Seasonal Shutdown Over Christmas/New Year many manufacturers close for ~2 weeks. Please allow an extra 2 weeks on standard lead times during this period.
8. Delivery Time