Returns Policy
The policy
How returns work
If you no longer want an item, you can return it as long as: It hasn’t been used or assembled. It’s in perfect condition and in its original, undamaged packaging. It’s returned to us securely packed to avoid any damage in transit. Once received and checked, we’ll issue your refund within 14 days . Note: We can’t accept returns of items that are damaged, used, or incomplete. Return shipping is at your own cost, and we cannot take responsibility for items lost or damaged in return transit. To start a return, please fill in the form . If you cannot access the form, contact us . We’ll kindly ask for photos (clear images of the item, packaging and labels) to confirm the condition.
1. Changed Your Mind? No Problem.
We take great care to manufacture made-to-order products to your exact specifications. Because these items are tailored for you, they cannot be returned or refunded . We follow standard industry tolerances of ±1.5 mm . Once the order is confirmed and signed off, no changes can be made without additional cost. In the unlikely event your made-to-order item is damaged or faulty , we’ll replace it at no extra charge.
2. Custom Orders – Made Just for You
We carefully package every item, but accidents during delivery can happen. Please: Inspect your parcel on arrival. If there’s visible damage, note it on the delivery paperwork (POD) . Report any damage within 2 days of receiving your item. Do not assemble or use the item before checking it. Contact us — we’ll ask for 5 clear photos to help resolve this quickly. We’re here to help and committed to your satisfaction — without compromising quality.
3. What If Something Arrives Damaged?
Complete the form and attach your receipt and a product photo. Our team will get back to you.
Start a return
Return Request Form
We want you to be happy with your purchase. These guidelines keep returns simple and protect the quality of our products.
Customer care
Returns & Damages – Clear and Fair Policy