Returns & Damages – Clear and Fair Policy
We want you to be happy with your purchase – that’s why we’re committed to making returns clear and simple, while also protecting the quality of our products.
Changed Your Mind? No Problem.
If you no longer want an item, you can return it as long as:
It hasn’t been used or assembled,
It’s in perfect condition, in its original, undamaged packaging,
It’s returned to us securely packed to avoid any damage in transit.
Once received and checked, we’ll issue your refund within 14 days.
ℹ️ Please note: We can’t accept returns of items that are damaged, used, or incomplete. Return shipping is at your own cost, and we cannot take responsibility for items lost or damaged in return transit.
To start a return, visit royaldoors.co.uk and contact us. We’ll kindly ask for photos to confirm the condition.
Custom Orders – Made Just for You
We take great care to manufacture made-to-order products to your exact specifications.
Because these items are tailored for you, they cannot be returned or refunded,
We follow standard industry tolerances of +/-1.5mm,
Once the order is confirmed and signed off, no changes can be made without additional cost.
In the unlikely event your made-to-order item is damaged or faulty, we’ll replace it at no extra charge.
What If Something Arrives Damaged?
We carefully package every item – but accidents during delivery can happen. Here's what to do:
Inspect your parcel on arrival. If there's visible damage, note it when signing for delivery.
Report any damage within 2 days of receiving your item.
Do not assemble or use the item before checking it.
Contact us at royaldoors.co.uk – we’ll ask for 5 clear photos so we can help you quickly.
We’re here to help and committed to your satisfaction — without compromising quality.
